June 26 2019

12. Top ITSM Trends to Watch in 2019 by CIOReview.com

Pasi gives his take on a recent CIOReview.com article on Top Service Management Trends to Watch in 2019. Let's give a hint, Employee Experience is related! This episode is part of our Industry Insight series, where we.

Read full story
June 18 2019

11. Region Midtjylland, Providing Experience for Hospitals

At this year's Happy User Group (HUG) 2019, Pasi had learned how Jesper Hansen's team in Denmark learns and improves their end-users experience with HappySignals experience data. Region Midtjylland provides Service Desk.

Read full story
June 10 2019

10. Fujitsu and Tieto, discussion on MSPs and changing world of outsourcing

Sami Kallio interviews two MSP representatives in our yearly HUG customer event.  Fujitsu UK's Catriona “Cat” MacDonald and Tieto's Janne Kaihila share their insight. Both as Head of Service Desk, talk about topics of:

Read full story
June 03 2019

9. Happiest Enterprise 2019 - Finnish Postal Company, Riikka Salonen

In this episode Pasi Nikkanen had an interview with Riikka Salonen , Service Support Lead at Posti, the Finnish Postal Company. It was recorded during Happy User Group in Helsinki on May 23rd. Based on HappySignals'.

Read full story
May 15 2019

8. Interview with Alan Norris from ServiceNow

In this episode Sami Kallio meets Alan Norris, ISV Consultant at ServiceNow. They discuss how employee experience and service experience is one of the key messages from ServiceNow and how Alan personally sees the.

Read full story
May 07 2019

7. CIO Interview: John Sullivan, Virgin Trains

In this episode Pasi goes and meets John Sullivan, CIO and Project Director at Virgin Trains. We talk about importance of employee and customer experience to the business, how traditional KPIs do not matter and how.

Read full story
May 06 2019

6. IT Support Profiles

In HappySignals measurement tool, we define employee into four different behavioural profiles. In this episode we explain those profiles and what drives different types of people in your organisation. You can download.

Read full story
May 02 2019

4. Happiness Score™ in April 2019

Happiness Score™ is a ITSM Benchmark we gather from our customers data. It's anonymized and updated daily and the numbers we who are from the past 6 months. In this episode we go through the numbers as they stand in.

Read full story
May 01 2019

3. When to start measuring Employee Experience

In this episode we talk about when is the right time to start measure, what are the fears related to measurement and why starting as soon as possible is the best thing you can do.

Read full story
April 29 2019

2. Motivation of Service Desk Agents

How to use employee experience measurement as motivation for Service Desk teams and agents. How seeing the positive will increase their job satisfaction and showing the negative will allow agents to learn from their.

Read full story

Leave a comment