For Those Who Want to Improve
Service Experience

July 23 2019

Why the best time to start measuring is now

Organizations put off measuring experience for any number of reasons, stating for example that the time is not right, or their customers aren’t ready. HappySignals’ Pasi Nikkanen and Sami Kallio have a clear message to.

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July 08 2019

Service Alert: Support portals are wasting employees worktime

During the last 6 months we have collected feedback from over 330.000 employees about their service experience with IT support services. We asked employees to rate the service experience, but even more importantly we.

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June 17 2019

At Virgin Trains, Happiness is All That Matters

John Sullivan, CIO and Project Director at Virgin Trains is passionate about happiness. 

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May 22 2019

Event recording: How to improve user satisfaction and reduce lost work time?

Recording of our presentation at ServiceDesk Forum 2019 at Kista, Sweden.

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May 22 2019

Reducing IT Support Costs is a Bad IT Strategy (and This is What You Need to Do About It)

As an IT service desk manager, you’re probably often caught “between a rock and hard place.” 

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May 07 2019

It’s Time for Your IT Service Desk Strategies to Refocus from Cost to Business Value

Has the focus on IT support cost reduction really been the best option for CIOs and their senior management teams? 

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April 08 2019

The Founders’ Story – HappySignals

So, here’s the (short) story of how HappySignals started and how we are where we are. The company started about five years ago, so it’s a good time for all of us to look back, before going forward again at full steam.

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March 05 2019

5 Tips to an Employee-Driven Way of Working in ITSM

Let’s start with costs.

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February 12 2019

Don’t Let Your Service Level Agreements Run Your Business

When the IT support provider sees green, but your customers see red, it’s time to transform the traditional service level agreement key performance indicators to support better employee experience and productivity.

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February 12 2019

What has increased productivity got to do with employee happiness?

HappySignals provides an independent benchmark for the Service Management employee experience, that we call the Happiness Score™. 

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