For Those Who Want to Improve
Service Experience

May 02 2019

4. Happiness Score™ in April 2019

Happiness Score™ is an ITSM Benchmark we gather from our customers' data. It's anonymized and updated daily and the numbers we who are from the past 6 months. In this episode we go through the numbers as they stand in.

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May 01 2019

3. When to start measuring Employee Experience

In this episode we talk about when is the right time to start measure, what are the fears related to measurement and why starting as soon as possible is the best thing you can do.

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April 29 2019

2. Motivation of Service Desk Agents

How to use employee experience measurement as motivation for Service Desk teams and agents. How seeing the positive will increase their job satisfaction and showing the negative will allow agents to learn from their.

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April 25 2019

1. Employee Experience in ITSM

In this episode Pasi & Sami talk about Employee Experience in ITSM and how HappySignals got started. Why is there a watermelon on the table? What are the main two points to start with? Watch the show or listen the.

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April 08 2019

The Founders’ Story – HappySignals

So, here’s the (short) story of how HappySignals started and how we are where we are. The company started about five years ago, so it’s a good time for all of us to look back, before going forward again at full steam.

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March 05 2019

5 Tips to an Employee-Driven Way of Working in ITSM

Let’s start with costs.

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February 12 2019

Don’t Let Your Service Level Agreements Run Your Business

When the IT support provider sees green, but your customers see red, it’s time to transform the traditional service level agreement key performance indicators to support better employee experience and productivity.

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February 12 2019

What has increased productivity got to do with employee happiness?

HappySignals provides an independent benchmark for the Service Management employee experience, that we call the Happiness Score™. 

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February 12 2019

The Real Cost of Reassigning IT Service Desk Tickets

The IT service management (ITSM) and IT support communities are quite rightly increasingly focused on employee or customer experience. More and more companies are focused on IT strategies and targeted improvements that.

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January 29 2019

What is the total cost of a ticket in your Service Desk?

What is the difference between an incident and a ticket? On the surface, this feels like an odd question and not one you would usually hear around the IT table. 

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