Event recording: How to improve user satisfaction and reduce lost work time?

Recording of our presentation at ServiceDesk Forum 2019 at Kista, Sweden.
By Pasi Nikkanen
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Recording of our presentation at ServiceDesk Forum 2019 at Kista, Sweden.

To read more how this topic relates to changing IT from cost pool to providing business value, read our article Reducing IT Support Costs is a Bad IT Strategy.

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