Happiness Score ™
Happiness Score ™
For those who want to improve service experience
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14. How do you make a business case for employee experience measurement?
13. How does Service Management fit into Employee Experience Equation?
Service Alert: Support portals are wasting employees worktime
12. Top ITSM Trends to Watch in 2019 by CIOReview.com
11. Region Midtjylland, Providing Experience for Hospitals
At Virgin Trains, Happiness is All That Matters
10. Fujitsu and Tieto, discussion on MSPs and changing world of outsourcing
9. Happiest Enterprise 2019 - Finnish Postal Company, Riikka Salonen
Event recording: How to improve user satisfaction and reduce lost work time?
Reducing IT Support Costs is a Bad IT Strategy (and This is What You Need to Do About It)
8. Interview with Alan Norris from ServiceNow
7. CIO Interview: John Sullivan, Virgin Trains
SDI and HappySignals to offer exclusive offers to corporate members!
It’s Time for Your IT Service Desk Strategies to Refocus from Cost to Business Value
6. IT Support Profiles
4. Happiness Score™ in April 2019
3. When to start measuring Employee Experience
2. Motivation of Service Desk Agents
1. Employee Experience in ITSM
The Founders’ Story – HappySignals
5 Tips to an Employee-Driven Way of Working in ITSM
Don’t Let Your Service Level Agreements Run Your Business
What has increased productivity got to do with employee happiness?
The Real Cost of Reassigning IT Service Desk Tickets
What is the total cost of a ticket in your Service Desk?
The effect of SLA's on ITSM and Service Experience. We call it the Water melon effect.
Employee Experience vs Customer Satisfaction: Why you need to know the difference
Tips to get started on your journey to Employee Experience excellence
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